At YUYU Designs Ltd, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to YUYU Designs Limited, ℅ WeWork, 1 St Katharine's Way, St Katharine's & Wapping, London, E1W 1UN. Alternatively, you can telephone 07900 486 518.
Who are we?
We’re YUYU Designs Ltd, the creators of the YUYU Bottle and we own yuyubottle.com. We’re registered on Companies House and the company number is 08151574. The registered address is YUYU Designs Limited, ℅ WeWork, 1 St Katharine's Way, St Katharine's & Wapping, London, E1W 1UN.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, place an order, create an account, leave a review, or if you register to receive one of our newsletters.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
process orders that you have submitted;
to carry out our obligations arising from any contracts entered into by you and us;
dealing with entries into a competition;
seek your views or comments on the services or products we provide;
notify you of changes to our services;
send you communications which you have requested and that may be of interest to you. These may include information about novelties, such as new product launches, blog posts, and promotions of our goods and services.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. For example, the processing of orders for our tax records. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell, distribute or lease your information to third parties unless we have your permission or are required by law to do so.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on your behalf (for example, to process and deliver orders and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties beyond the YUYU Designs Ltd. network for them to use for their own direct marketing purposes, unless you have requested to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with:
When you are placing a order, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us at [email protected].
We sometimes list our products on third party ecommerce websites, or sell to a third party stockist who may list our products online or by mail order. These websites and companies will have their own privacy and data processing policies and terms which we are not responsible for and advise that you read carefully before using their services.
You have a choice about whether or not you wish to receive information from us. To tell us if you would or would not like to receive direct marketing communications from us about our exciting products and services, you can choose to sign up to ‘Join the Club’ which is available at the bottom of every website page, or contact us directly. We also have the option to unsubscribe on all of our newsletters, at the bottom of the email.
We will not contact you for marketing purposes by email, phone, post or text message unless you have opted in giving your prior consent. If you have previously agreed to us using your personal information for direct marketing purposes, you can change your marketing preferences at any time by contacting us by email: [email protected] or telephone on 07900 486 518, or by clicking “unsubscribe” on one of our newsletters or marketing emails.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or if any of the other information we hold is inaccurate or out of date, please email us at: [email protected], or write to us at: YUYU Designs Ltd. ℅ WeWork, 1 St Katharine's Way, St Katharine's & Wapping, London, E1W 1UN. Alternatively, you can telephone 07900 486 518.
You have the right to ask for a copy of the information YUYU Designs Ltd. hold about you. A small fee will be payable.
Security precautions in place to protect the loss, misuse or alteration of your information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
When you give us personal information, we take steps to ensure that it’s treated securely. All data transferred between your web browser and our server (including sensitive information such as credit or debit card details) is encrypted and protected using modern cryptographic protocols. When you are on a secure page, a padlock icon will appear in the address bar of your web browser.
Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of 'cookies'
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For the exhaustive list of cookies we collect see the List of cookies we collect section below.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|Cookie Name||Cookie Description|
|FORM_KEY||Stores randomly generated key used to prevent forged requests.|
|PHPSESSID||Your session ID on the server.|
|GUEST-VIEW||Allows guests to view and edit their orders.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history, if you have asked for this.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|MAGE-CACHE-SESSID||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE-SECTION-INVALIDATION||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-TIMEOUT||Facilitates caching of content on the browser to make pages load faster.|
|SECTION-DATA-IDS||Facilitates caching of content on the browser to make pages load faster.|
|PRIVATE_CONTENT_VERSION||Facilitates caching of content on the browser to make pages load faster.|
|X-MAGENTO-VARY||Facilitates caching of content on the server to make pages load faster.|
|MAGE-TRANSLATION-FILE-VERSION||Facilitates translation of content to other languages.|
|MAGE-TRANSLATION-STORAGE||Facilitates translation of content to other languages.|