FAQs

The UK's exit from the EU has meant that trading between the UK and EU countries has become more difficult and expensive. As we are a British company, we wanted to find a solution for our customers in the EU, and have therefore opened a warehouse in Germany.

Delivery prices are calculated based on the delivery address and what you order. Delivery within Germany starts at €6,00 and from €12,00 to the rest of the EU.

We use GLS or UPS to deliver most orders and you can usually expect to receive your order within 3-5 business days.

If you want to order to a country outside of the EU you must use our GBP store (yuyubottle.com) because It is not possible to place an order to a country that is not one of the 27 European Union member states from our EUR store at the moment.

Please see full delivery and returns details at yuyubottle.eu/delivery-and-returns

If you want to order to a country outside of the EU you must use our GBP store (yuyubottle.com) because It is not possible to place an order to a country that is not one of the 27 European Union member states from our EUR store at the moment.

Orders placed on the GBP store will be fulfilled by our warehouse in the UK.

You can still order to the EU from our GBP website, however please note that customs charges may apply.

You can switch to the main website by clicking the currency symbol in the top menu and choosing £GBP. Please note that availability of stock and delivery charges will differ between the two websites.

If you provided your mobile number at checkout you will receive SMS tracking updates from the courier.

We're working hard to keep improving and provide the best possible service, however at the moment we do not have a way to automatically share your tracking code by email when you place an order. To track your order, please get in touch with us at [email protected], quoting your order number, and we will get back to you as soon as possible.

Please see full delivery and returns details at yuyubottle.eu/delivery-and-returns

Unfortunately orders cannot be processed, or dispatched at the weekend or on bank holidays.

All orders made on German bank holidays and during the weekend will be processed on the next working day.

Please see full delivery and returns details at yuyubottle.eu/delivery-and-returns

Changed your mind? No problem. Our returns policy allows you to return an item within 28 days (60 days during the Christmas period) of your order arriving.

If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange or a refund.

Please note: If your item has a manufacturing fault, please let us know as soon as possible.

Please see full delivery and returns details at yuyubottle.eu/delivery-and-returns

Need further help? Contact us.

• Luxury Fleece
• Pure Cotton Waffle
• Belgian Pimlico Linen
• Lochcarron of Scotland Tartan
• Cashmere

• Pure Japanese Cotton
• Liberty Fabric 

1. Fill your YuYu rubber bottle half-way with water.
2. Squeeze the air out for more flexibility.
3. Secure stopper tightly and place the YuYu rubber bottle in the freezer for 2-4+ hours or until icy and slushy.
4. Take the YuYu rubber bottle out and place into the cover and wrap it, hug it or sling it around your body for the ultimate cool down.

Use case-scenarios

• Perfect for those hot and dry days and nights. Go green by turning your air conditioning (AC) off and cool down the natural way. Bring your YuYu Bottles to bed to keep your entire body cool throughout the night and wake up feeling refreshed.
• Can be used for ice therapy. Ice your sore muscles and joints with the YuYu Bottle post workout or post race to reduce inflammation and swelling.
• Helps relieve night sweats and hot flushes by keeping your body cool
• Helps to relieve pain and swelling for mum's experiencing breast engorgement

Before each use: Check the bottle and stopper for wear and damage as the YuYu is made of biodegradable rubber which means it will degrade overtime. If you see any damage, do not use. Each YuYu Bottle has a 2 year manufacturer’s guarantee. 

*Recommended: Continuous freezing and heating of the rubber, especially in hard water areas may reduce the lifespan of the natural rubber bottle. For this reason, we recommend using one bottle for freezing and one for heating. To purchase a second bottle, head to the accessories page on our website. Please remember the YuYu Bottle and Body Bottle are different in size, so please ensure to choose the correct one.

• The NEW Team GB covers are designed with a water-resistant lining and zip closure, so when you ICE your YuYu rubber bottle, the condensation stays inside the water-resistant lining and not on you!
• Buy our Extra COOL lightweight cover for a more intense coolness! 

*The Extra COOL lightweight covers come without padding which lies in-between the lining and the cover!

YuYu Bottles take the same quantity of water to fill as a traditional hot water bottle, approximately half a kettle full; 1.5 liters.

If you plan on using your YuYu for targeting aches and pains around your body, we would advise filling 1/2 to 2/3 full, for full flexibility and so that it's not too heavy.

When filling the YuYu Bottle or Body Bottle, we strongly advise to waiting until the water is off the boil before filling. Fill to a maximum of two-thirds capacity or less, if you plan on wearing the YuYu around your body. You will find the bottle far more malleable or bendable if the bottle is not filled to the top.

If using a kettle, allow water to cool for 4-5 mins. Hold the bottle by the neck in an upright position and fill slowly to avoid hot water splashing back. Expel air from the bottle by lowering it carefully onto a flat surface until water appears at the opening. Screw the stopper sufficiently finger-tight to ensure that there is no leakage. Finally, make sure the funnel is empty of any water residue.

Warning: Do not allow direct or prolonged contact with skin (use an adequate cover to prevent risk of burns). Do not use with infants or persons sensitive to heat. Under no circumstance should you use the hot water bottle as a cushion or place weight on it. Do not fill using water from the domestic hot water system as this can considerably shorten the hot water bottle’s life. Prevent contact with hot surfaces, oil or grease. Do not heat in a microwave oven. This is not a toy; keep out of reach of children. Before each use: Check the bottle and stopper for wear and damage. If you see any damage, do not use. The YuYu Bottle has a guarantee for 2 years, we recommend purchasing a new bottle after 2 years of use.

Follow these three easy steps

1. Find the hoops: Examine the ends of both drawstrings and find the loop on the end of one of them. Feed the other drawstring through the loop and pull tight. Look for the loop at the bottom of the bottle.
2. Take the YuYu and wrap it around the back of your waist. Hold the long drawstring with one hand, and grab the end of the bottle with your other hand. Locate the loop at the very end of the YuYu Bottle and then feed the long drawstring through.
3. Pull the drawstring tight and loop it back through the top section where you started. It doesn’t really matter what bit you loop it through so just try it and then pull until it’s tight around your waist and just let go and voilà you are good to go.

All YuYu Bottles are the same size and measure 81cm x 11cm.

The sizes of the covers differ slightly.

• Cashmere range 85cm x 13cm
• Luxury fleece range 82cm x 13cm
• Warm Worms range 82cm x 13cm

Please Note: Our White Label Collection, which includes the:

• Body Bottle
• The Baby Worms and
• The Dinosaur, Unicorn and Zebra

have different sized bottles to our YuYu Bottles and measure 75cm x 12.5cm (without cover).

All of our YuYus include the rubber bottle, unless you specifically buy a cover only from our Accessories page. 

You can buy new stoppers by visiting the Accessories on our website. Please note that we sell three types of stoppers.

• Type B is for bottles that are about 3 years old or more and have three threads
• Type C for bottles that are less than 3 years old and have four threads and stoppers for our Body Bottles.

Please make sure you purchase the correct one. If you are unsure of the correct one to buy, please send us an email to [email protected].

I’m made of biodegradable rubber which means that over time I will degrade and be ready to go back to mother earth. So please regularly check me before filling me up. Thanks!

If used and stored according to recommendations, your hot water bottle should give good service for approximately 2 years; during this time, rubber will naturally deteriorate, therefore it is advisable to replace your hot water bottle to ensure it is compliant with British standards for safe use.

The YuYu Bottle is made of high grade natural rubber. Use a damp cloth to keep your bottle clean and dirt free. When not in use, drain completely and store with stopper removed, in a cool, dry, dark place. We recommend hanging the bottle upside down with the stopper off so that the bottle becomes completely dry inside.The bottle should be kept away from direct exposure to sunlight. Sunlight can discolour the bottle and harm the rubber, ageing and degrading it. Do not place anything on top of the bottle during storage. Keep bottle fully extended. Keeping the bottle bent will create a crease in the rubber which will weaken it. Please be aware that in areas with harder water, the rubber can degrade more quickly, so it is important to check your bottle before each use. 

Cold use: Continuous freezing and heating of the rubber, especially in hard water areas may reduce the lifespan of the natural bottle. For this reason, we recommend using one bottle for freezing and one for heating.

There is a two year manufacturers warranty. We recommend purchasing a new bottle after 2 years of use.

Yes it does. Because the Cashmere Collection does not include the extendable strap feature due to its delicate material, we have included an additional White Cotton Waffle cover, (with a wearable strap) for you to experience wearing your YuYu's hands-free!

No, they do not. We found that a strap simply stretches the Cashmere. Almost all other YuYu covers come with the wearable strap feature. Our Cashmere Collection does however come with an additional White Cotton Waffle cover so that anyone ordering a Cashmere is able to experience the hand-free benefits of the YuYu!

Our Cashmere-based covers are all independently sourced from local farms in Inner Mongolia. Just like all natural knitted fibres, especially in the classic knit variety, you should expect a small amount of pilling, especially during the first few uses.

'Pilling' is the result of loose fibres on the surface rubbing together during wear that cause small bobbles to appear. We advise using a cashmere comb to keep your YuYu in the best possible condition. The Cashmere comb will take off the loose hairs that cause the bobbles and keep your cover looking fresh and new. Simply lay your YuYu cover on a flat surface and hold an area taut with one hand whilst combing with the other. You can purchase a YuYu Cashmere comb from our Accessories page.

All of our covers, except from the Cashmere, are all machine washable at 30°.

Cashmere covers should be carefully hand washed in lukewarm water using mild, hand wash detergent or hair shampoo at a temperature of 30° or less. If your cover has stretched, you can reshape it whilst damp. Be sure all drying is done on a flat surface and at room temperature.

Please Note: All of our products also include a care label in the cover opening with further washing instructions.

Use a damp cloth to keep your bottle clean and dirt free. When not in use, drain completely and store with stopper removed, in a cool, dry, dark place. We recommend hanging the bottle upside down with the stopper off so that the bottle becomes completely dry inside.The bottle should be kept away from direct exposure to sunlight. Sunlight can discolour the bottle and harm the rubber, ageing and degrading it. Do not place anything on top of the bottle during storage. Keep bottle fully extended. Keeping the bottle bent will create a crease in the rubber which will weaken it. Please be aware that in areas with harder water, the rubber can degrade more quickly, so it is important to check your bottle before each use. 

Cold use: Continuous freezing and heating of the rubber, especially in hard water areas may reduce the lifespan of the natural bottle. For this reason, we recommend using one bottle for freezing and one for heating.

Warning: Do not fill using water from the domestic hot water system as this can considerably shorten the hot water bottle’s life. Prevent contact with hot surfaces, oil or grease. Do not heat in a microwave oven. This is not a toy; keep out of reach of children.

Follow our instructions to help reduce the smell of rubber.

YuYu Bottles are made from biodegradable natural rubber. When filling them for the first time you might notice an unexpectedly strong rubber odour. This can especially occur when heating up our bottles for the first time. To reduce or eliminate this rubbery smell please follow these simple instructions:

1. Take the bottle out of the cover. Rinse it out by filling it ¾ full with hot water (never use boiling water).     

2. When the lid is firmly and safely secured give the bottle a quick shake and leave for half an hour in a safe place. 

3. Repeat this procedure 3 to 4 times or until the smell subsides. When you are satisfied with the reduced odour smell then you’ll be ready to place your YuYu bottle back into its cover and use as desired. 

Warning: Please note that for normal use we recommend filling up your bottle with the cover still on, but please be careful if you fill without the cover on, as it will be hot. 

You can make a payment via PayPal or with your credit or debit card when you reach the checkout.

You can also choose to pay with your card via PayPal, without signing in to an account. To do this, please click the "Continue to Paypal” button in the check out area of the site and then click the "Continue as Guest button". This should get you the familiar section, which asks you to fill out all of your credit card details. If you check out with PayPal, you will receive a receipt from them as well as your order confirmation from us.

Some email providers may mark our confirmation email as junk mail and you should be able to find it in this folder if it has not been deleted.

Please contact us and let us know the delivery address you used for your order so that we can investigate if you still cannot find it.

Please check if the payment has come out of your bank or PayPal account if you are unsure if your payment was processed.

If you cannot find your confirmation email, it is possible that it was sorted into your Junk or Spam folder, and may already have been deleted from your email inbox.

If your transaction was declined, please check that your card and billing address details are correct, or you can try either using a different payment method or card, or call your bank.

Please contact us so that we can investigate if you have any doubt and we will be happy to help. We can also manually process payments over the phone.

If you cannot access the payment page because it won't load or you cannot fill in your payment details, please check the following to proceed with your order.

Do you have a stable connection to the internet? You can check this by troubleshooting your wifi, or checking if other websites will load. If you suspect it is a problem with your connection, you can try using a device on a different network or wifi connection, or contact your internet provider.

You can try using a different browser or device, for example if you are using Internet Explorer on your PC, you could try using Chrome, or Firefox, or try ordering on your smartphone or tablet.

If you are using a VPN or ad blocker, try changing the settings or turning these off. Some VPNs are blocked from the payment processing stage for security purposes.

If you still have issues, or if you would prefer that we process your order, please contact us and we can assist.